Last updated: December 2019
Viber reserves the right to charge fees for future use of or access to the Viber APIs in Viber’s sole discretion. If Viber decides to charge for use of the Viber APIs, such charges will be disclosed to you prior to their effect. Viber also reserves the right to include advertising in or associated with any information provided to you through the Viber APIs.
API Clients and Monitoring. The Viber APIs are designed to help you enhance your websites and applications (“API Client(s)”). Viber is not required to promote or recommend your API Client. YOU AGREE THAT VIBER MAY MONITOR USE OF THE APIS TO ENSURE QUALITY, IMPROVE VIBER PRODUCTS AND SERVICES, AND VERIFY YOUR COMPLIANCE WITH THE TERMS OF SERVICE. This monitoring may include Viber accessing and using your API Client, for example, to identify security issues that could affect Viber or its users. You will not interfere with this monitoring. Viber may use any technical means to overcome such interference. Viber may suspend access to the Viber APIs by you or your API Client without notice if we reasonably believe that you are in violation f the Terms of Service or the TOU.
Security.You will use best commercial efforts to protect user information collected by your API Client, including personally identifiable information (“PII”), from unauthorized access or use and will promptly report to your users and any other party as required by applicable law any unauthorized access or use of such information to the extent required by applicable law.
General Data Protection Addendum to the Viber API Terms of Service
This Addendum to the Viber API Terms of Service (the “Agreement”) is by and between Viber Media S.a.r.l, a Luxembourg limited liability company (“Viber”), and Developer having selected to use the Viber API under the Agreement. Viber and Developer are each a “Party” and collectively the “Parties.” This Addendum is an integral part of the Agreement. Any words or terms not otherwise defined in this Addendum have the same meaning as in the Agreement. In the event of a conflict between definitions in the Agreement and this Addendum, the definitions within this Addendum control.
(b) “EU Personal Data” means personal data of natural persons subject to the Regulation.
(c) “U.S. Personal Information” means any information that relates to, is capable of being associated with, or could be linked, directly or indirectly, with a particular United States resident or household.
(d) “Data Protection Law(s)” means privacy or data protection laws that apply to data transferred by each of the Parties to the other, including, but not limited to, the Regulation, any successor thereto, and the California Consumer Privacy Act.
(e) “Directive” means the Directive 95/46/EC of the European Parliament and of the Council (Personal Data Directive).
(f) “Regulation” means Regulation (EU) 2016/679 of the European Parliament and the Council (General Data Protection Regulation).
Schedule 1 to the Addendum
C-to-C Standard Contractual Clauses
These Standard Contractual Clauses for the transfer of personal from the European Economic Area community to third countries data transfer agreement between Viber Media S.a.r.l (“Viber”) and the Developer which is making use of the Viber API according to the Viber API Terms of Service. For the purposes of these Contractual Clauses (“Clauses”), Viber is the Data Exporter and Developer is the Data Importer. Developer and Viber are each a “Party” and collectively the “Parties”.
For the purposes of the clauses:
(a) “personal data”, “special categories of data/sensitive data”, “process/processing”, “controller”, “processor”, “data subject” and “supervisory authority/authority” shall have the same meaning as in Directive 95/46/EC of 24 October 1995 (whereby “the authority” shall mean the competent data protection authority in the territory in which the data exporter is established);
(b) “the data exporter” shall mean the controller who transfers the personal data;
(c) “the data importer” shall mean the controller who agrees to receive from the data exporter personal data for further processing in accordance with the terms of these clauses and who is not subject to a third country’s system ensuring adequate protection;
(d) “clauses” shall mean these contractual clauses, which are a free-standing document that does not incorporate commercial business terms established by the Parties under separate commercial arrangements.
The details of the transfer (as well as the personal data covered) are specified in Annex B, which forms an integral part of the clauses.
I. Obligations of the data exporter
The data exporter warrants and undertakes that:
(a) The personal data have been collected, processed and transferred in accordance with the laws applicable to the data exporter.
(b) It has used reasonable efforts to determine that the data importer is able to satisfy its legal obligations under these clauses.
(c) It will provide the data importer, when so requested in writing, with copies of relevant data protection laws or references to them (where relevant, and not including legal advice) of the country in which the data exporter is established.
(d) It will respond to enquiries from data subjects and the authority concerning processing of the personal data by the data importer, unless the parties have agreed that the data importer will so respond, in which case the data exporter will still respond to the extent reasonably possible and with the information reasonably available to it if the data importer is unwilling or unable to respond. Responses will be made within a reasonable time.
(e) It will make available, upon request, a copy of the clauses to data subjects who are third party beneficiaries under clause III, unless the clauses contain confidential information, in which case it may remove such information. Where information is removed, the data exporter shall inform data subjects in writing of the reason for removal and of their right to draw the removal to the attention of the authority. However, the data exporter shall abide by a decision of the authority regarding access to the full text of the clauses by data subjects, as long as data subjects have agreed to respect the confidentiality of the confidential information removed. The data exporter shall also provide a copy of the clauses to the authority where required.
II. Obligations of the data importer
The data importer warrants and undertakes that:
(a) It will have in place appropriate technical and organisational measures to protect the personal data against accidental or unlawful destruction or accidental loss, alteration, unauthorised disclosure or access, and which provide a level of security appropriate to the risk represented by the processing and the nature of the data to be protected.
(b) It will have in place procedures so that any third party it authorises to have access to the personal data, including processors, will respect and maintain the confidentiality and security of the personal data. Any person acting under the authority of the data importer, including a data processor, shall be obligated to process the personal data only on instructions from the data importer. This provision does not apply to persons authorised or required by law or regulation to have access to the personal data.
(c) It has no reason to believe, at the time of entering into these clauses, in the existence of any local laws that would have a substantial adverse effect on the guarantees provided for under these clauses, and it will inform the data exporter (which will pass such notification on to the authority where required) if it becomes aware of any such laws.
(d) It will process the personal data for purposes described in Annex B, and has the legal authority to give the warranties and fulfil the undertakings set out in these clauses.
(e) It will identify to the data exporter a contact point within its organisation authorised to respond to enquiries concerning processing of the personal data, and will cooperate in good faith with the data exporter, the data subject and the authority concerning all such enquiries within a reasonable time. In case of legal dissolution of the data exporter, or if the parties have so agreed, the data importer will assume responsibility for compliance with the provisions of clause I(e).
(f) At the request of the data exporter, it will provide the data exporter with evidence of financial resources sufficient to fulfil its responsibilities this clause I and clause III (which may include insurance coverage).
(g) Upon reasonable request of the data exporter, it will submit its data processing facilities, data files and documentation needed for processing to reviewing, auditing and/or certifying by the data exporter (or any independent or impartial inspection agents or auditors, selected by the data exporter and not reasonably objected to by the data importer) to ascertain compliance with the warranties and undertakings in these clauses, with reasonable notice and during regular business hours. The request will be subject to any necessary consent or approval from a regulatory or supervisory authority within the country of the data importer, which consent or approval the data importer will attempt to obtain in a timely fashion.
(h) It will process the personal data in accordance with the data processing principles set forth in Annex A.
(i) It will not disclose or transfer the personal data to a third party data controller located outside the European Economic Area (EEA) unless it notifies the data exporter about the transfer, and
III. Liability and third party rights
(a) Each Party shall be liable to the other Party for damages it causes by any breach of these clauses. Liability as between the Parties is limited to actual damage suffered. Punitive damages (i.e. damages intended to punish a party for its outrageous conduct) are specifically excluded. Each party shall be liable to data subjects for damages it causes by any breach of third party rights under these clauses. This does not affect the liability of the data exporter under its data protection law.
(b) The Parties agree that a data subject shall have the right to enforce as a third party beneficiary this clause and clauses I(b), I(d), I(e), II(a), II(b), II(c), II(d), II(e), II(h), II(i), III(a), V, VI(d) and VII against the data importer or the data exporter, for their respective breach of their contractual obligations, with regard to his personal data, and accept jurisdiction for this purpose in the data exporter’s country of establishment. In cases involving allegations of breach by the data importer, the data subject must first request the data exporter to take appropriate action to enforce his rights against the data importer; if the data exporter does not take such action within a reasonable period (which under normal circumstances would be one month), the data subject may then enforce his rights against the data importer directly. A data subject is entitled to proceed directly against a data exporter that has failed to use reasonable efforts to determine that the data importer is able to satisfy its legal obligations under these clauses (the data exporter shall have the burden to prove that it took reasonable efforts).
IV. Law applicable to the clauses
These clauses shall be governed by the law of the country in which the data exporter is established, with the exception of the laws and regulations relating to processing of the personal data by the data importer under clause II(h), which shall apply only if so selected by the data importer under that clause.
V. Resolution of disputes with data subjects or the authority
(a) In the event of a dispute or claim brought by a data subject or the authority concerning the processing of the personal data against either or both of the Parties, the Parties will inform each other about any such disputes or claims, and will cooperate with a view to settling them amicably in a timely fashion.
(b) The Parties agree to respond to any generally available non-binding mediation procedure initiated by a data subject or by the authority. If they do participate in the proceedings, the Parties may elect to do so remotely (such as by telephone or other electronic means). The Parties also agree to consider participating in any other arbitration, mediation or other dispute resolution proceedings developed for data protection disputes.
c) Each Party shall abide by a decision of a competent court of the data exporter’s country of establishment or of the authority which is final and against which no further appeal is possible.
(a) In the event that the data importer is in breach of its obligations under these clauses, then the data exporter may temporarily suspend the transfer of personal data to the data importer until the breach is repaired or the contract is terminated.
(b) In the event that:
then the data exporter, without prejudice to any other rights which it may have against the data importer, shall be entitled to terminate these clauses, in which case the authority shall be informed where required. In cases covered by (i), (ii), or (iv) above the data importer may also terminate these clauses.
(c) Either Party may terminate these clauses if (i) any Commission positive adequacy decision under Article 25(6) of Directive 95/46/EC (or any superseding text) is issued in relation to the country (or a sector thereof) to which the data is transferred and processed by the data importer, or (ii) Directive 95/46/EC (or any superseding text) becomes directly applicable in such country.
(d) The Parties agree that the termination of these clauses at any time, in any circumstances and for whatever reason (except for termination under clause VI(c)) does not exempt them from the obligations and/or conditions under the clauses as regards the processing of the personal data transferred.
VII. Variation of these clauses
The Parties may not modify these clauses except to update any information in Annex B, in which case they will inform the authority where required. This does not preclude the Parties from adding additional commercial clauses where required.
VIII. Description of the Transfer
The details of the transfer and of the personal data are specified in Annex B. The Parties agree that Annex B may contain confidential business information which they will not disclose to third parties, except as required by law or in response to a competent regulatory or government agency, or as required under clause I(e). The Parties may execute additional annexes to cover additional transfers, which will be submitted to the authority where required. Annex B may, in the alternative, be drafted to cover multiple transfers.
DATA PROCESSING PRINCIPLES
(a) i. such decisions are made by the data importer in entering into or performing a contract with the data subject, and
(b) where otherwise provided by the law of the data exporter.
F THE TRANSFER
(To be completed by the parties)
Data subjects The personal data transferred concern the following categories of data subjects: End users of Viber who elect to communicate with Developer’s product.
Purposes of the transfer(s) The transfer is made for the following purposes: The personal data will be transferred to the data importer to enable personalization of Developer’s product.
Categories of data The personal data transferred concern the following categories of data: Profile photo of user (if exists), unique identifier of user for the unique Developer product, profile name of user.
Recipients The personal data transferred may be disclosed only to the following recipients or categories of recipients: The data importer may disclose the personal data to its business partners as required for the performance of the Developer’s product.
Sensitive data (if appropriate) The personal data transferred concern the following categories of sensitive data: N/A
Contact points for data protection enquiries
|Data Exporter||Data Importer|
|Viber Legal||Such contact details as provided to Viber upon registration|
|Viber Media S.a.r.l|
|2 Rue du Fosse, Luxembourg, L-1536,|
|Grand Duchy of Luxembourg|
Previous version available here.